Consumer Grievance Procedure

Consumer Grievance
Liberty Resources, Inc. is committed to ensuring high quality services. If you wish to file a grievance or complaint, fill out the form or contact the Quality Management Department. A representative will contact you regarding your complaint within three (3) to five (5) business days.

Liberty Resources, Inc. complies with mandated reporting requirements.

You can also file a grievance by calling the Complaint Hot Line at (215) 634-2000 x 250 or by                                                                      emailing us at grievance@libertyresources.org.

The Quality Management Department maintains an open door policy. Consumers can also file an in-person complaint or grievance at our physical address:
Liberty Resources, Inc.
Mang Shaper’s Office, Rm. 664
112 N. 8th St., Suite 600
Philadelphia, PA 19107

The Pennsylvania Client Assistant Program (CAP)
CAP is an advocacy program for people with disabilities administered by the Center for Disability Law & Policy. CAP helps people who are seeking services from the Office of Vocational Rehabilitation, Blindness and Visual Services, Centers for Independent Living and other programs funded under federal law. CAP help is provided to you at no charge, regardless of income. The Pennsylvania Client Assistance Program is dedicated to ensuring that the rehabilitation system in Pennsylvania is open and responsive to your needs.

• You Can Count on the Client Assistance Program to:
• provide you with information and advice about rehabilitation programs.
• advise you of your legal rights and responsibilities.
• help you resolve problems that may arise while you are seeking services from rehabilitation programs.
• help you pursue administrative and legal remedies to protect your rights.

Contact Information:

Philadelphia Office:
1515 Market Street, Suite 1300
Philadelphia, PA. 19102 Voice/TDD: (215) 557-7112
Toll Free: (888) 745-2357

Harrisburg Office:
2149 North 2nd Street
Harrisburg, PA. 17110
Voice/TDD: (717) 233-1593
Toll Free: (877) 533-1595
Email Address: info@equalemployment.org