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Consumer Grievance - CAP

About the Pennsylvania Client Assistance Program

CAP is an advocacy program for people with disabilities administered by the Center for Disability Law & Policy.
CAP helps people who are seeking services from the Office of Vocational Rehabilitation, Blindness and Visual Services, Centers for Independent Living and other programs funded under federal law. CAP help is provided to you at no charge, regardless of income. The Pennsylvania Client Assistance Program is dedicated to ensuring that the rehabilitation system in Pennsylvania is open and responsive to your needs.

You Can Count on the Client Assistance Program

  • To provide you with information and advice about rehabilitation programs.
  • To advise you of your legal rights and responsibilities.
  • To help you resolve problems that may arise while you are seeking services from rehabilitation programs.
  • To help you pursue administrative and legal remedies to protect your rights.
Contact Information

Philadelphia Office:

1515 Market Street, Suite 1300
Philadelphia, PA. 19102
Voice/TDD: (215) 557-7112
Toll Free: (888) 745-2357

Harrisburg Office:

2149 North 2nd Street
Harrisburg, PA. 17110

Voice/TDD: (717) 233-1593
Toll Free: (877) 533-1595

Email Address:
Mission Statement
Liberty Resources, Philadelphia’s Center for Independent Living, advocates with disabled people, individually and collectively, to ensure our civil rights and equal access to all aspects of life in the community.